Pierce Transit Headquarter Customer Service Location Temporarily Re-closed

Sept. 1, 2021 - With the increase in COVID cases in our community and with work underway at Pierce Transit's headquarters, the agency is temporarily reclosing its headquarters customer service location at 3720 96th Street SW in Lakewood. The closure is effective starting Friday, Sept. 3. The agency hopes to open its headquarters location again soon and will share that information on Pierce Transit's website and through other channels when reopening is scheduled.

The Bus Shop customer service location at Tacoma Dome Station, 505 E. 25th Street, remains open to serve transit riders with a wide variety of services. Customers may visit weekdays from 7 a.m. to 6 p.m. or access service by phone weekdays from 6:30 a.m. to 6:30 p.m. by calling 253.581.8000, option 1, option 1. Federal maks requirements remain in place for indoor public transportation areas, regardless of vaccination status.

Back To News

Trip Planner Help

Trip Planner Tips - Entering Locations

To create a trip plan you need to enter both a starting location (origin) and an ending location (destination). For information about stops, schedules, or service at a specific location, you only need to enter one location.

The Trip Planner recognizes most street intersections and addresses as well as many landmarks in Pierce, King, and Snohomish Counties. If what you entered is not immediately recognized, the Trip Planner will offer you a list of options. You can choose one of the options, but if your intended location is not there, select the "Revise Original Entries" link to return to the entry page and change the entries you have already made.

Addresses

You don't need to type in the city along with the address. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type 110 Jones instead of 110 Jones Boulevard.)
You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 1000 Main instead of 1000 S Main. But type 1000 West Viewmont for 1000 West Viewmont Way W.)
Some streets and addresses are unknown to the Trip Planner. You may need to enter another nearby location, such as an intersection or a landmark.
You should not enter the suite number or apartment number. Just the house number and street name (Example: type in 401 Broadway instead of 401 Broadway Avenue Suite 800).

Intersections

The "&" symbol is the only character used between two street names to show an intersection. (Examples: 1st & B, James & Madison)
You don't need to type in the city. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type Conifer & Jones instead of Conifer Circle & Jones Boulevard.)
You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 3rd & Main instead of 3rd S & S Main. But type 34th & West Viewmont for 34th W & West Viewmont Way W.)
Some streets are unknown to the Trip Planner. You may need to enter another nearby intersection or a landmark.

Landmarks

Government Sites: Pierce County Health Dept, Pierce Co Sheriffs Office, Tacoma City Hall

Major Commercial Sites: Tacoma Mall, Sheraton Hotel

Transportation Facilities: Sea-Tac Airport, Greyhound Bus Depot

Schools & Colleges: Pacific Lutheran University, Tacoma Community College

Sports & Leisure: Cheney Stadium, Pt Defiance Zoo

Medical Facilities: Group Health, Tacoma General Hospital